Warehouse closed from June 30 to July 10
Shipping resumes July 11

Shipping Information

Canada Day & Independence Day Warehouse Closure

Our warehouse is closed from June 30 to July 10 to celebrate Canada Day and Independence Day. All orders received during this closure period will be shipped on July 11 and onward. You can still reach us by email at customer@thetailstory.com for any questions regarding your order or general inquiries.

General Shipping Policy

We offer free shipping to the United States on orders over $75 USD. We offer free shipping to Canada for orders in Ontario over $75 CAD, or rest of Canada over $95 CAD. Free shipping is calculated post discount, and before tax if applicable. We offer flat rate shipping on other orders (check individual section below). All shipping includes tracking information. We don't provide shipping to other countries at the moment.

All orders will be processed and shipped within 2 business days pending availability and credit verification. An order confirmation will be sent to you by email once your order is received. We will send you another email with shipment tracking number once your order has been shipped. Please note we don't ship on the weekend or holidays. 

*E-gift cards in your order don't count towards the free shipping threshold.

US Shipping

We offer free shipping on orders over $75 USD (post-discount), or $7.95 USD flat rate shipping for other orders via USPS Priority Mail or First Class Package. Shipping to the US are estimated to take 2-9 business days depending on your distance from Niagara Falls (it may be delayed now due to COVID-19).

We do not charge sales taxes on orders shipping to the US. US orders should also be duty free, but in rare cases you are charged duty you can contact us with proof and we'd be happy to refund your duty charge. For detailed information regarding customs, please consult U.S. Customs and Border Protection.

Due to carrier restriction, we are not allowed to ship dog snacks to the US. As a result, our snack collection is hidden to US customers. You will not be able to checkout with dog snacks in your cart and shipping to US addresses, and need to remove dog snacks to proceed.

Canada Shipping

We offer free shipping for orders in Ontario over $75 CAD (post discount, before tax), or rest of Canada over $95 (post discount, before tax). We charge a flat rate of $12.99 CAD for other orders. Shipping in Canada is via Canada Post Expedited Parcel and estimated to take 2-7 business days depending on your distance from Toronto (it may be delayed now due to COVID-19).

For orders that are placed within Canada, customers will be charged federal and provincial sales taxes, depending on which province the order is being shipped to. Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders.

Small Stuff Pet Furniture

Furniture from Small Stuff will be shipped separately from other items, directly from their Korean warehouse via EMS Premium. You will receive the tracking number once it leaves Small Stuff's warehouse and the delivery may take about two weeks now due to delay caused by COVID-19. Shipping cost for furniture items is calculated separately at the checkout step, and special shipping information is included on their product pages and marked in your cart.

Returns

Please refer to our refund policy page for information regarding returns and refunds.