Free shipping ≥ $75 or $7.95 flat for US orders

Shipping Information

We offer free standard shipping to the United States and Canada on orders over $75 USD/CAD (post-discount), and flat rate shipping on other orders (check individual section below). All shipping includes tracking information. We don't provide shipping to other countries at the moment.

All orders will be processed and shipped within 2 business days pending availability and credit verification. An order confirmation will be sent to you by email once your order is received. We will send you another email with shipment tracking number once your order has been shipped. Please note we don't ship on the weekend or holidays. 

*E-gift cards in your order don't count towards the free shipping threshold.

US SHIPPING

We offer free shipping on orders over $75 USD (post-discount), or $7.95 USD flat rate shipping for other orders via USPS Priority Mail or UPS Standard. Shipping to the US are estimated to take 2-7 business days(it may be delayed now due to COVID-19).

We do not charge sales taxes on orders shipping to the US. US orders should also be duty free, but in rare cases you are charged duty you can contact us with proof and we'd be happy to refund your duty charge. For detailed information regarding customs, please consult U.S. Customs and Border Protection.

Due to carrier restriction, we are not allowed to ship dog snacks to the US. As a result, our snack collection is hidden to US customers. You will not be able to checkout with dog snacks in your cart and shipping to US addresses, and need to remove dog snacks to proceed.

Note: selected furnishing items will be shipped separately from the manufacture with a separate tracking number and the delivery may take about three weeks now due to delay caused by COVID-19. They will have special shipping information included on their product pages and marked in your cart.

CANADA SHIPPING

We offer free shipping on orders over $75 CAD (post-discount), or $10.99 CAD flat rate shipping for other orders via Canada Post Expedited Parcel or UPS Standard. Shipping within Canada is estimated to take 2-7 business days(it may be delayed now due to COVID-19).

For orders that are placed within Canada, customers will be charged federal and provincial sales taxes, depending on which province the order is being shipped to. Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders.

Note: selected furnishing items will be shipped separately from the manufacture with a separate tracking number and the delivery may take about three weeks now due to delay caused by COVID-19. They will have special shipping information included on their product pages and marked in your cart.

RETURNS

Please refer to our refund policy page for information regarding returns and refunds.